Who We Are
Concept360 Property Management is a full-service property management company. We work with property owners, landlords, tenants, and prospective renters to provide residential and commercial property management solutions. Our website and services are intended for users located in the United States.
If you have questions about this policy or our privacy practices, you can reach us at:
Concept360 Property Management
Website: concept360propertymanagement.com
- Information We Collect
We collect personal information in a few different ways depending on how you interact with us.
Information you provide directly:
Name, email address, phone number, and mailing address
Rental history, employment information, and references (for rental applications)
Payment information (processed securely through third-party payment processors)
Messages, inquiries, or communications you send us through contact forms, email, or phone
Property details submitted by owners or landlords seeking management services
Information collected automatically:
IP address and general geographic location
Browser type, operating system, and device information
Pages visited on our website, time spent on pages, and links clicked
Referring URLs (the site you came from before visiting ours)
Cookie and tracking data (see Section 6 for details)
Information from third parties:
Credit and background check data obtained through authorized screening services (with your consent)
Information shared by property owners or other authorized parties in connection with your tenancy or application
- How We Use Your Information
We use the personal information we collect to:
Respond to your inquiries and communicate with you about our services
Process rental applications and screen prospective tenants
Manage lease agreements and ongoing tenant or owner relationships
Coordinate maintenance requests, inspections, and property-related services
Process rent payments and other financial transactions
Send you service-related notifications, updates, and reminders
Improve and optimize the performance and content of our website
Comply with applicable laws, regulations, and legal obligations
Detect, investigate, and prevent fraudulent or unauthorized activity
Send marketing communications about our services (you may opt out at any time)
We will not use your personal information for purposes incompatible with those described above without first notifying you and, where required, obtaining your consent.
- Legal Basis for Processing
We process your personal information on the following legal bases:
Contract performance: Processing necessary to fulfill a rental agreement, application, or service contract with you.
Legitimate interests: Operating, improving, and securing our business and website in ways that don’t override your rights.
Legal compliance: Meeting obligations under applicable federal, state, and local laws.
Consent: Where you have provided explicit consent, such as for background checks or marketing emails.
- Sharing Your Information
We do not sell your personal information. We may share it in the following limited circumstances:
Property owners and landlords: We may share tenant information with the property owner whose property you are renting or applying for, to the extent necessary to manage the rental relationship.
Service providers: We work with trusted third-party vendors who help us operate our business (e.g., payment processors, maintenance coordination platforms, background check providers, email services). These parties are contractually obligated to protect your data and use it only as directed by us.
Legal and regulatory authorities: We may disclose information when required by law, court order, or governmental request, or to protect the rights, property, or safety of Concept360, our clients, or others.
Business transfers: If Concept360 is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.
- Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics data. Cookies are small text files stored on your device when you visit a website.
We use the following types of cookies:
Essential cookies: Required for the website to function properly (e.g., session management). These cannot be disabled.
Analytics cookies: Help us understand how visitors use our site so we can improve its performance and content (e.g., Google Analytics).
Marketing cookies: Used to show you relevant content or ads based on your browsing behavior. These are only placed with your consent.
You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website. For more information on cookies and how to control them, visit www.allaboutcookies.org.
- Third-Party Links
Our website may contain links to third-party websites, social media platforms, or service portals (such as tenant payment portals) that are not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any external sites you visit. We are not responsible for the content or privacy practices of third-party websites. - Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with applicable legal and regulatory requirements. For example:
Rental application data may be retained for a minimum period required by applicable fair housing and landlord-tenant laws.
Lease-related records are typically retained for at least seven (7) years following the end of the tenancy.
Website analytics data is generally retained in aggregate form and anonymized after 26 months.
When personal information is no longer needed, we will securely delete or anonymize it.
- Data Security
We take the security of your personal information seriously. We implement a combination of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, loss, misuse, or disclosure. These measures include:
Encrypted data transmission using SSL/TLS technology
Access controls limiting who can view sensitive information internally
Secure storage systems and regular security reviews
Third-party payment processors who are PCI-DSS compliant
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights or interests, we will notify you as required by applicable law.
- Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, including:
Access: The right to request a copy of the personal information we hold about you.
Correction: The right to request that we correct inaccurate or incomplete information.
Deletion: The right to request that we delete your personal information, subject to certain legal exceptions.
Opt-out of marketing: You may unsubscribe from our marketing emails at any time by clicking “unsubscribe” in any email we send, or by contacting us directly.
Data portability: Where applicable, the right to receive your data in a structured, machine-readable format.
Withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the information in Section 1. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We will never discriminate against you for exercising your privacy rights.
- Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without parental consent, please contact us immediately and we will take steps to delete such information. - California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect and how we use it, the right to delete your personal information, the right to correct inaccurate information, and the right to opt out of the sale or sharing of your personal information. We do not sell personal information as defined under California law. To submit a request or learn more, please contact us directly. - Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acknowledgment of the updated policy. - Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please don’t hesitate to reach out:
Concept360 Property Management
Website: concept360propertymanagement.com
We are committed to addressing your concerns and will respond promptly to all inquiries.